In the modern, fast-paced, and ever-changing business, the key to success is the implementation of innovative technologies designed to optimize processes within the company and improve the quality of customer service. For example, when increasing the number of clients or entering a foreign market, expanding the call center can become a real headache. How do you connect more numbers, establish work with local telecom operators, and achieve stability? These and other issues can be quickly resolved by using our SIP trunking service.
Regardless of the scope of your business and the number of calls you make, we will provide high-quality communications, reliability, prompt technical support, and attractive prices — everything you need for the optimal functioning of your business phone system, the most effective communication with customers, and business growth.
What is a SIP trunk
SIP Trunk is a VoIP-based technology for establishing a virtual link between a client PBX (your telephone system) and an IP telephony provider cloud. This is a functional, cost-effective, reliable, and convenient way to connect multiple phone numbers, each of which can be used simultaneously by several operators.
Since this is an excellent solution for a wide variety of businesses, whether it is a small online store or a huge international corporation, it is not surprising that this area is experiencing a real boom today. According to a study conducted by Transparency Market Research, by the end of 2031, the global SIP trunking market will reach $43.74 billion, with an average annual increase of about 14.1% starting in 2022.
Being a universal solution, SIP trunks are an excellent tool for businesses of any size due to the following advantages:
- Cost reduction: There is no need to completely replace the equipment used by the company or purchase new ones; updates are minimal. You can choose a tariff that best suits your business.
- Fast deployment: Since the SIP trunk is a virtual, not a physical system, the time for deployment and configuration is minimized.
- Scalability: Whether you are opening new offices, increasing the number of operators, or introducing new communication functions, all the complexities of managing your growing telephony will be our problem.
- Reliability: Our data centers located in different countries provide high fault tolerance and uninterrupted operation.
- Safety: This issue is of very importance for every call center, where sensitive information is exchanged every day. With us, your communications are protected by strong encryption protocols and advanced security features.
- Expanded functionality: Call centers can easily integrate with CRM-systems, IVR-systems, and other business solutions. These integrations streamline workflows, free up operators from routine tasks, and improve the overall customer experience.
The history of this technology began at the end of the 20th century when the development of VoIP technology caused the need for a more flexible and scalable communication protocol. In 1996, the IETF community embarked on developing the Session Initiation Protocol (SIP), an open standard enabling real-time digital communication over an internet connection. SIP trunking emerged shortly afterward as an extension of this protocol, eliminating the necessity for traditional telephone lines and offering more efficient and cost-effective communications.
In the early 2000s, with the widespread and reliable availability of broadband Internet access, SIP trunking quickly became popular. It allowed companies to increase flexibility and reduce communication costs by utilizing existing Internet connections for voice communications.
Difference between SIP and VoIP
VoIP is a commonly used term that encompasses various voice communication protocols over the Internet. SIP stands out among these protocols as it not only operates within the VoIP framework but also offers broader functionality. With SIP, users can make not only voice calls but also video calls, exchange text messages, and more. In essence, VoIP serves as the general term for technologies associated with making calls over the Internet, while SIP specifically serves as a protocol for transmitting information between two points, aimed at enhancing the capabilities of IP-telephony.